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Model Three BT

Troubleshooting

Clock isn’t working or keeping the proper time.

If the analog clock is not working, try replacing the AA battery in the back of the unit.

No Sound

If your unit is not making any sound, make sure that the balance knob (labeled BAL) on the back of the unit is positioned properly on the center line between the L and R. Also make sure that the Alarm button is not pressed in.

Hissing/ Humming Sound, Drifting off a Station, Interference:

If you are experiencing a hissing or humming noise, your radio drifts off of a station while listening, or you are hearing a lot of interference, try exercising the tuning dial. To do this, please follow the instructions below:

  1. Turn the radio ON to the FM position
  2. Turn the volume down
  3. Slowly turn the tuning dial from one end of the frequency range to the other (from 88.0 to 108.0 FM frequencies) and back again, making sure you sweep all the stations in between. Repeat the process for 3 to 5 minutes.
  4. Tune in a station and see if it is working better

Poor AM Reception:

If you are experiencing poor reception, you can purchase our AM External Antenna or a TERK AM Advantage Antenna.

You can also try changing the position of your radio or moving it to a different room to see if the reception improves.

Grease (clear substance) leaking out of the tuning dial:

This liquid grease helps the tuner move fluidly when changing stations. It is normal for grease to come out of the tuner periodically. This usually happens to older radios. Please be aware that this is not hazardous to one’s health nor will it cause any damage to the radio.

Bluetooth Not Connecting:

If you are seeing your Model Three BT appear on your Bluetooth list but are having trouble connecting, try forgetting your Model Three BT in the Bluetooth menu of your device and then re-pairing them. If that does not resolve the issue, please contact Customer Support for further assistance*.

*Confirm that your smart device is running the latest firmware version

I am attempting to turning up the volume on my device and it is maxed. How can I make the audio louder as it seems low?

The audio’s volume through Bluetooth is controlled by the device output as well as the speaker’s volume output. We recommend placing your Bluetooth device at 80% output and adjusting the volume knob on the radio to reach your preferred overall volume.

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