I'm having trouble with the ART app.
Please refer to the how-to videos here.
The music sounds unbalanced through my speaker(s).
To check balance, open the Tivoli Audio ART app, select Zone, and then select Speakers. Select the speaker(s) you are using. If you are using only one speaker, verify that the speaker is set to Stereo in the ART app. If you are using two speakers, confirm the volume levels are the same and that they are both set to Stereo or Left/Right if you are listening to them as a stereo pair. If you are using more than two speakers, make sure all Left and Right speakers are set up in pairs (for example, do not have 2 Lefts and 1 Right).
I have added my Model CD to the Wi-Fi network but when playing a CD, no audio is coming out of my ART speaker(s).
Please ensure that the Model CD is set as the “master” of the zone. For further information about setting up your zone please see the ART app troubleshooting page.
My CD will not eject.
Disconnect the Model CD from the power source and leave it unplugged for 5 minutes. Plug the unit back in, power on, and attempt to eject the CD again. If this does not resolve your issue, please contact Customer Support.
How do I use the Model CD with non-Wi-Fi products?
To use the Model CD with your traditional audio system, use the Line Out on the back of the unit.
I keep tapping the volume + and – but the volume is not changing.
The volume feature is a slider. To adjust the volume, slide your finger across the volume +/- path.
I’m trying to connect my ART product to a public network but am experiencing issues.
The strength of the Wi-Fi signal and streaming capabilities of the public network may vary depending on the number of other devices using the network. Please note any public Wi-Fi network that is not password protected or has extra security measures (e.g. Proxies), may cause connecting issues. Our products are designed to work best in home or office-based Wi-Fi environments.
I have set up the Model CD, but I can’t find it listed in the Tivoli Audio ART app.
Make sure the LED in the back of the unit is a solid green color. If not, power off the unit by holding down the power button on the back of the unit until the LED turns red, then press the power button again to turn the unit back on. Restart the app, and once the LED on the unit is solid green, look for the speaker in the “Devices” window.
My Model CD is unresponsive.
If your unit has become unresponsive and you are preforming a firmware update, please refer to the “Issues with Firmware Update” troubleshooting item.
If you are not performing a firmware update, please check the status LED on the back of the unit to confirm the unit is in the proper source mode for your desired use.
If the above steps do not solve your issue, disconnect your Model CD from the power source and leave powered off for 1 minute. Then, plug the unit back in and power it on.
If you are still experiencing issues, we recommend performing a factory reset. To do so, press the Setup and Party Mode buttons at the same time for 3 seconds or until the LED turns red. Then, press the power button. The unit has now been reset to factory default settings and will need to be reconnected to the Wi-Fi network through the Tivoli Audio ART app.
If the issue is still not resolved, please contact Customer Support.