Model Three BT

Clock isn’t working or keeping the proper time.

If the analog clock is not working, try replacing the AA battery in the back of the unit.

No Sound

Make sure that the Alarm button is not pressed in.

Poor FM Reception:

If you are experiencing poor reception, try changing the position of your radio or moving it to a different room to see if the reception improves.

Device not charging

Make sure radio is plugged in and power on, with the Source switch set to either FM, AM, or BT/AUX. Make sure that the USB cable is from a reputable brand and is plugged in all the way to both the radio and the device.

Bluetooth Not Connecting:

If you are seeing your Model Three BT appear on your Bluetooth list but are having trouble connecting, try forgetting your Model Three BT in the Bluetooth menu of your device and then re-pairing them. If that does not resolve the issue, please contact Customer Support for further assistance*. *Confirm that your smart device is running the latest firmware version

I am attempting to turn up the volume on my device and it is maxed. How can I make the audio louder as it seems low?

The audio’s volume through Bluetooth is controlled by the device output as well as the speaker’s volume output. We recommend placing your Bluetooth device at 80% output and adjusting the volume knob on the radio to reach your preferred overall volume.