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General

FREQUENTLY ASKED QUESTIONS

On certain stations the radio station frequency doesn’t precisely match the position of the analog tuning knob. Is this normal?

Yes. Each of our analog Model One, Two, Three and PAL tuners are hand calibrated at the factory, but due to the nature of the analog dial, some variation is normal.

What is DAB?

Digital Audio Broadcasting, (DAB) is found in many European countries. It is similar to HD radio in the USA, but DAB is not broadcasted in the USA.

Can I use Tivoli Audio products in the bathroom?

Our PAL and Tivoli Go products are weather-resistant or waterproof, so these units are suitable for use in a bathroom. All other products’ wood cabinets and drivers can be affected by moisture over time so they should not be used in a bathroom for extended periods.

Does the placement of Tivoli Audio products affect the sound?

Yes. Placing your model in a cabinet or bookcase may artificially inflate the bass. Some users have reported that placing several layers of tissue beneath the port (on ported design models) reduces bass. Placement can also affect reception. Our products are best placed on tables, countertops, nightstands, desks, and near windows.

How should I clean my Tivoli Audio product?

For our wooden cabinets, regular dusting with a dry cloth should suffice. If you must use wax, liquid polish is best only if used sparingly. Spray-on waxes are not recommended. Please keep in mind that the cabinet is real wood so it will darken over time.

For our fabric grills, we recommend a lint roller.

Which of your radios have the best reception?

Most of our table radios use the same tuner design, so there is little difference between them. The Model One, Model One BT, Model Three BT, and PAL BT are all designed to offer the best in radio reception, though all our models offer excellent reception. Your choice really comes down to what features you require.

How do I connect an external audio source without Bluetooth to my Tivoli Audio product?

You can connect your audio device to one of our products via a 1/8 inch, (3.5mm), stereo mini to mini cable. In order to do so, you will need to connect this cable from the headphone or audio output from your device to the Aux input on your Tivoli Audio model and change the source to Aux.

With some older PAL and Model One products, there is no Aux switch. With these radios you need to physically plug the device into the "AUX" jack on the back of the radio. This will cut the signal from the tuner to the speaker and let you play your connected device, regardless of the band to which your radio is set. To listen to the radio again, you need to disconnect the device from the back of the unit.

How can I improve my reception?

For improved AM reception, we recommend an indoor wireless AM antenna such as Terk's AM Advantage. This antenna typically gets the best results with our radios.

If a more powerful antenna is necessary, try an FM dipole antenna or amplified indoor antenna such as the Jensen FM25.

The best FM reception is often obtained with an outdoor antenna specifically designed for FM (GAM, WINEGARD).

Splitting your cable TV wire and connecting it to the rear external antenna jack on your radio may not automatically improve reception. Most cable companies require you to call them to activate this service and some charge a monthly fee.

Please note that even the most sensitive tuners cannot receive a signal that isn't there. If you're attempting to receive a station's signal that doesn't reach your listening area, no tuner or antenna will help.

I am pleased with the reception, but is there anything I can do to improve it?

The supplied FM antenna, though basic, should provide better reception in cases where the internal antenna does not suffice. Remember to change the rear antenna switch from internal to external when using an external antenna.

For optimal performance, place the radio and/or antenna near a window or outside wall. For optimal AM reception, try a wireless AM antenna. Make sure the power cord and antenna are not bundled together or near each other.

How can I make my own adjustments or modifications?

Our radios are not user serviceable; please be aware that modifying your radio beyond its original design will void your warranty as well as change the performance of the unit beyond the original design.

In addition, due to our liberal warranty policy, we do not sell service manuals. If we cannot repair the unit, we will replace it if it was purchased from us or any authorized Tivoli Audio dealer.

If you're experiencing any problems with your radio, please contact us at info@tivoliaudio.com.

What size are the inputs and outputs on Tivoli Audio products?

Our jacks are 1/8 inch (3.5mm), stereo mini in size.

When listening via Bluetooth the music sounds distorted. How can I fix this issue?

Be sure the source device volume is set to 80% or lower. Then adjust the volume further via the radio or speaker’s volume controls.

Can I connect a turntable to my Tivoli Audio radio?

Yes. However, you will need to determine if your turntable has a built-in preamplifier or not. If it does not you will need to purchase a phono preamplifier to convert the low-volume and equalized phono level into the standard-volume line level. Phono preamplifiers are available at most electronics stores.

Do you recommend a power strip?

A power strip with surge protection is a wise investment as power surges are not covered by our factory warranty. Power strips with noise filtration may also help filter out interference from other household electronic products.

Why don’t you publish technical specifications for Tivoli Audio products?

Specifications alone are not a measure of how an audio product sounds. We design our products to deliver exceptional performance from a minimal and simple approach. The best way to determine whether or not you like the sound of our radios, and whether they receive the stations you enjoy, is to try them. When purchased direct, you have 30 days to return the radio for a refund for any reason.

What’s the difference between the radio models made for the U.S. and those made for other countries?

Some Tivoli Audio models are powered by an internal transformer, which is rated for the appropriate country. Some models may offer a DC external power supply, which could offer operation between countries, but only with the official power supply sold by Tivoli Audio.

For the models using a digital clock, (such as Model One Digital, Music System Home, Music System BT), the clock uses a 12-hour format rather than the 24-hour format. For models using a digital tuner, the tuner de-emphasis is set for the appropriate country it's to be used in. Lastly, all models must meet whatever safety and environmental standards are required by each country.

I can still hear my radio through the headphones when it's turned off; is this normal?

Our radios, as with many current audio products, do not completely power down when shut off. There is still a trickle of power going to the unit to avoid clicking and popping when you turn the radio off and on and this can cause a faint audio signal to still be produced through the headphone output.

What are the differences between your product lines?

Classic Collection products offer the best in quality audio and radio reception. Each product design is focused on simple usability with slight feature set differences to fulfill different customer needs.

ART Collection products have been produced to bring the latest technology and smart home features together with Tivoli Audio’s unique style. Each product has the ability to stream audio sources over Wi-Fi and/or Bluetooth.

Tivoli Go Collection products are Bluetooth products created to take Tivoli Audio’s incredible sound anywhere.

Where can I find the Tivoli Audio ART app?

The Tivoli Audio ART app can be found in both the iOS App Store and the Google Play Store for free.

Can I connect my laptop or desktop computer to my ART speakers over Wi-Fi?

Generation 1 ART products are designed to only connect to Wi-Fi via the Tivoli Audio ART app. Generation 2 ART products can be connected either using the Google Home app or AirPlay on your phone or tablet device. Playback may resume using your laptop or desktop devices (audio service permitting).

What services are supported by Tivoli Audio ART products?

Generation 1 products support music services via the app, which include: Spotify (premium), Tidal, Deezer, QQ Music, Internet radio, podcasts, Highresaudio, Network Devices/Servers, and local content. Other music services are still available to use over Bluetooth.

Music System Home Generation 1 supports Alexa voice, as well as Amazon Music, and other music services available through Amazon Alexa.

Generation 2 products support Spotify (Premium), Google Chromeast, and AirPlay 2. Any music services available through these services will be available through our Generation 2 products, such as but not limited to: Spotify, iTunes, Apple Music, Pandora, Tidal, Tune In, and Google Chromecast.

How can I play music on my ART speakers?

For Generation 1 ART speakers, you can play music over Wi-Fi via the Tivoli Audio ART app, pair it to a smart device with Bluetooth, or use the auxiliary input on the back or bottom of the unit. Refer to your Quick Setup Guide or Online Manual for more information. Learn more about how to use the app here.

For Generation 2 ART speakers, you can play music over Wi-Fi via Google Chromecast or AirPlay 2, pair to a smart device with Bluetooth, or using the auxiliary input on the back of the unit. Refer to your Quick Setup Guide or Online Manual for more information.

Do your Wi-Fi products support radio transmission?

For units that do not include radio functionality you can use the ART app internet radio service. You can use any radio app on your device and connect to your speaker with Bluetooth.

If using a Generation 1 product without radio such as CUBE or SPHERA, you can also use our ConX to stream radio from your original Tivoli Audio product or any other audio product with a radio. Refer to your ConX Quick Setup Guide or Online Manual for more information.

Can I connect non-Wi-Fi enabled Tivoli Audio products to the ART line?

Yes! With the ConX and the Tivoli Audio ART app, you can turn any Tivoli Audio product into a Wi-Fi speaker.

Using the ConX you can also connect non-Wi-Fi enabled products to our Generation 1 ART products.

Do I need a special internet speed or router to use my ART speakers?

You need a basic broadband connection connected to a 2.4GHz capable router/wireless access point. Generation 1 ART speakers don't support 5GHz routers/wireless access points at this time.

Generation 2 ART products support 2.4GHZ and 5GHZ.

When using ART products, can I play multiple sources to different speakers at the same time?

Yes! On Generation 1 products, this can be achieved by setting up multiple zones. You are then able to play different sources to those zones.

On Generation 2 products, you can do this with AirPlay 2 and Google Chromecast.

If I purchase a rechargeable battery pack for the CUBE and SPHERA, how long does the battery play for?

A fully charged battery can play up to 8 hours on 50% volume.

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