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CUBE (Gen. 1)

Troubleshooting

Issues with Firmware Update:

While performing a firmware update via the Tivoli Audio ART App, if the update fails and the LED on the speaker is slowly blinking Red, Green, Blue, please retry the update within the App, as the speaker should still be visible in the App while in this state. If it fails again, this may mean there is an issue with the Wi-Fi signal strength. Please do not press any buttons on the back of the unit or try to reset the product, as this can create further issues.

If you still have issues with an update, please contact customer support for further assistance.

I am attempting to turning up the volume on my device and it is maxed. How can I make the audio louder as it seems low?

The audio’s volume through Bluetooth is controlled by the device output as well as the speaker’s volume output. We recommend placing your Bluetooth device at 80% output and adjusting the speaker’s volume with the +/- buttons on the back of the unit or in the ART App to reach your preferred overall volume.

I’m trying to connect my ART product to a public network but experiencing issues.

The strength of the Wi-Fi signal and streaming capabilities of the public network may vary depending on the number of other devices using the network. Please note any public Wi-Fi network that is not password protected or has extra security measures (e.g. Proxies), may cause connecting issues. Our products are designed to work best in home- or office-based Wi-Fi environments.

My CUBE is on and connected but no sound is coming from the system.

Increase the volume on your CUBE via the buttons on the back or by checking the volume on the Tivoli Audio ART App. Next, check the output volume on your smart device. Make sure it is playing and try increasing the volume.

If you are still experiencing this issue, try pausing and then playing your audio source. This will refresh the stream of music or may indicate a problem with your Wi-Fi network.

If you are connecting with a music service which requires the speakers be selected in the native app, such as Spotify, please confirm the correct speaker is selected.

I have set up the CUBE, but I can’t find it listed in the Tivoli Audio ART App.

Make sure the LED in the back of the speaker is a solid green color. If not, power off the unit by holding down the power button on the back of the unit until the LED turns red, then press the power button again to turn the unit back on. Restart the app, and once the LED on the unit is solid green, look for the speaker in the “Devices” window.

The music sounds unbalanced through my speaker/s.

To check balance, open the Tivoli Audio ART App, select Zone, and then select Speakers. Select the speaker(s) you are using. If you are using only one speaker, verify that the speaker is set to Stereo. If you are using two speakers, confirm the volume levels are the same and that they are both set to Stereo or Left/Right if you are listening to them as a stereo pair. If you are using more than two speakers, make sure all Left and Right speakers are set up in pairs (for example, do not have 2 Lefts and 1 Right).

I’m playing Spotify, but the speaker is coming through my phone.

Open the Spotify app. While playing a song, at the bottom of the App, tap “Available Devices”. Select the name of the master speaker of your Zone and the audio output will switch to the Tivoli Audio system. Please refer to the Spotify Connect guide that accompanies your speaker for more information, as well as your Quick Setup Guide and Online Manual.

My CUBE is unresponsive.

If your unit has become unresponsive and you are preforming a firmware update, please refer to the “Issues with Firmware Update” troubleshooting item.

If you are not performing a firmware update, please check the status LED on the back of the unit to confirm the unit is still connected to the internet. If solid green, which means still connected, check the volume level in the ART app and try pausing and playing the source. If blue or purple, change the source of the unit back to Wi-Fi.

If the above steps to not solve your issue, disconnect your Cube from the power source and leave powered off for 1 minute. Then, plug the unit back in and power it on. Make sure that the unit is in Wi-Fi mode. The unit should rejoin the network and remember its Zone settings. If it does not, attempt to connect the unit to your Wi-Fi network again through the Tivoli Audio ART app.

If you are still experiencing issues, we recommend performing a factory reset. To do so, press the Setup and Party Mode buttons at the same time for 3 seconds or until the LED turns red. Then, press the power button. The unit has now been reset to factory default settings and will need to be reconnected to the Wi-Fi network through the Tivoli Audio ART App.

If the issue is still not resolved, please contact our Customer Support team.

Understanding the LED on the back of the speaker:

The LED light on the Cube will indicate the status of the unit. Please find the breakdown of the LED light meanings below:

  • Solid Red light - Unit is Off
  • Fast Blinking Red/Blue light – Unit is starting up and looking to connect to a source
  • Blinking Green light - Unit is in Wi-Fi mode and ready to be set up on your Wi-Fi network using the Tivoli Audio ART App
  • Solid Green light - Unit is connected to Wi-Fi
  • Blinking Blue light - Unit in Bluetooth mode, looking to pair with a smart device
  • Solid Blue light - Unit is connected over Bluetooth
  • Solid Purple light - Unit is on AUX mode
  • Slow Blinking Red, Green, and Blue light – Contact Customer Support

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